Teradata - Senior Director, User Experience (2018 - 2020)
Reported to C Suite and built a centralized global UX organization for a 10K employee corporation. Hired personnel, managed budget, delivered UX labs and design studios for design teams. Aligned UX with PM, Engineering, Sales, Support and Marketing, driven by Voice of the Customer (VoC).
Design Challenges Designing a SQL editor & data catalogAnalysts, Data Scientists, Developers, and Operational interfaces for DevOps, DBAs & IT/OPs.
Primary Tech & Tools AWS, Azure, GCP Miro, Dovetail, UserZoom, Figma
Redesigned the entire Teradata Vantage product suite
Global UX org & summits
Persona Adoption Org-Wide
UX KPIs & Metrics
Design Thinking Process
UI < UX < CX Reverse Iceberg