Teradata - UX Organization Building

Teradata - Senior Director, User Experience (2018 - 2020)

Reported to C Suite and built a centralized global UX organization for a 10K employee corporation. Hired personnel, managed budget, delivered UX labs and design studios for design teams. Aligned UX with PM, Engineering, Sales, Support and Marketing, driven by Voice of the Customer (VoC).

Design Challenges Designing a SQL editor & data catalogAnalysts, Data Scientists, Developers, and Operational interfaces for DevOps, DBAs & IT/OPs.

Primary Tech & Tools AWS, Azure, GCP Miro, Dovetail, UserZoom, Figma

Notable Achievements

Redesigned the entire Teradata Vantage product suite

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Global UX org & summits

Persona Adoption Org-Wide

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UX KPIs & Metrics

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UX Culture

UX Research

UX Keynote

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UX Expo

Design Thinking Process

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UI < UX < CX Reverse Iceberg

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